Contact Us
Have questions, feedback, or need help? We're here for you. Choose the best way to reach out:
💬 GitHub Issues
Best for: Bug reports, feature requests, technical questions
Our primary support channel. Open issues are visible to the community and help everyone.
Open an Issue📧 Email Support
Best for: Account issues, billing questions, private inquiries
Free Plan: Community support only
Pro/Business: Priority email support
Email: support@onepagebuilder.com
📚 Documentation
Best for: Learning how to use features, troubleshooting
Check our comprehensive guides before reaching out:
Before You Contact Us
To help us assist you faster, please:
✅ For Bug Reports
- Describe what you were trying to do
- Explain what happened instead
- Include steps to reproduce the issue
- Share screenshots or screen recordings
- Note your browser and OS version
- Check browser console for errors (F12)
💡 For Feature Requests
- Describe the problem you're trying to solve
- Explain your proposed solution
- Share use cases or examples
- Note if this would help others
- Check if it's already been requested
🆘 For Support Questions
- Check the documentation first
- Search existing GitHub issues
- Include your account email (for Pro/Business)
- Describe what you've already tried
- Be specific about the problem
Response Times
We strive to respond as quickly as possible:
- GitHub Issues: Usually within 24-48 hours
- Email (Pro/Business): Within 24 hours on business days
- Email (Free Plan): Community support only
- Critical Issues: Prioritized for Pro/Business plans
Community
Join our growing community:
- GitHub Discussions: Ask questions, share tips, showcase your sites
- GitHub Repository: Star the project, contribute code
- Share Your Work: We love seeing what you build!
Business Inquiries
For partnerships, press inquiries, or enterprise solutions:
Email: business@onepagebuilder.com
Social Media
Follow us for updates, tips, and announcements:
- GitHub: @jjephson/sitegenerator
- Updates: Watch the repository for release notifications